Satellica Terms of Service

These Terms and Conditions (“Terms”) govern access to and use of the Satellica website, platform, and services (the “Services”) operated by Satellica Group Inc., a Canadian corporation (“Satellica,” “we,” “us,” or “our”).

By accessing the Services, creating an account, accepting an invitation, or launching a study, you (“Customer” or “you”) agree to these Terms and our Privacy Statement, which is incorporated by reference and governs all personal-data processing.

If you do not agree, do not use the Services.

1. What Satellica Provides

Satellica is a software platform that allows customers to design, launch, conduct, and analyze research activities such as interviews, usability testing, surveys, transcription, AI-generated summaries, and insights.

The platform provides tools to conduct research. Satellica does not provide professional, legal, or business advice. You are responsible for how you use the outputs.

2. Who May Use the Services

You represent that:

• You are legally able to enter this agreement
• You are acting on behalf of a business or organization
• You will use the Services only for lawful business research

Participants may be sourced from third-party recruitment providers or from Customer’s own sources, and research activities are initiated and controlled by the Customer in accordance with applicable law.

3. Account Responsibilities

You are responsible for:

• All activity under your account
• Keeping credentials secure
• Ensuring only authorized users access the platform

Satellica is not responsible for unauthorized use caused by credential sharing or weak security practices.

4. License to Use the Platform

Satellica grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business research purposes.

You may not:

• Copy, reverse engineer, scrape, or resell the platform
• Use it to build or train competing products
• Circumvent security or usage limits

5. Research Data Ownership

5.1 Your Data

You retain ownership of:

• Participant responses
• Interview recordings
• Transcripts
• Survey results
• Files you upload

(collectively “Customer Data”).

5.2 Satellica’s Rights

You grant Satellica a limited license to:

• Process Customer Data
• Store, transmit, analyze, and display it
• Use it to provide the Services

as described in the Privacy Statement.

5.3 Aggregated & Anonymized Data

Satellica may generate de-identified and aggregated data (for example, platform usage patterns, feature utilization, system performance, and service reliability metrics). This data does not identify you or participants and belongs to Satellica.

6. Participants & Consent

You are responsible for ensuring that:

• You have all required permissions from participants
• Participants understand the study
• All legal and ethical research requirements are met

Satellica provides tooling to facilitate consent but is not responsible for how you design or run your research.

7. Fees & Payments

All fees are as presented at checkout, in an Order Form, or in a separate agreement.
Fees are non-refundable unless explicitly stated.

8. Security

Satellica implements reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, loss, or misuse. However, no system can be guaranteed to be 100% secure.

9. Third-Party Services

The platform integrates third-party services (e.g., cloud hosting, recruitment providers, payment processors). Satellica is not responsible for those services.

10. Confidentiality

Each party agrees to protect the other’s confidential information and use it only for purposes of this relationship.

11. No Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WHILE WE AIM TO MAINTAIN RELIABLE, HIGH-QUALITY OPERATIONS, WE MAKE NO WARRANTIES—EXPRESS OR IMPLIED—INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND WE DO NOT GUARANTEE ANY SPECIFIC OUTCOMES OR PERFORMANCE.

12. Limitation of Liability

To the fullest extent permitted by law, Satellica and its affiliates shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to the Services will not exceed the total fees paid by you to Satellica for the Services during the twelve (12) months prior to the event giving rise to the claim.

These limitations reflect a fair allocation of risk and are an essential basis of our agreement to provide the Services.

13. Customer Responsibilities

You are responsible for the design, conduct, and legality of your research studies, including participant recruitment, consent, and the content of any questions, surveys, or materials used through the Services. You represent and warrant that you have all necessary rights and permissions to provide Customer Data to Satellica.

Satellica is not responsible for claims, liabilities, or damages arising from your research activities, Customer Data, or failure to comply with applicable law.

14. Termination

Satellica may suspend or terminate access for violations of these Terms or security risks.
You may stop using the Services at any time.

15. Governing Law

These Terms are governed by the laws of Ontario, Canada.

16. Updates

We may update these Terms. Continued use means acceptance.

17. Contact

Satellica Group Inc.
support@satellica.io
https://www.satellica.io

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